1. Overview
Hair by Heather Wahl (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal details when you visit our website, submit consultation photos, schedule an appointment, or communicate with us.
2. Information We Collect
- Contact Information: Your name, phone number, and mailing address when you book or inquire about services.
- Consultation & Service Details: Inspiration photographs, hair history, curl/texture notes, and chemical service records submitted for photo consultations and appointment planning.
- Payment Information: Transaction history and payment processing details managed securely via certified PCI-compliant payment gateways.
- Device & Usage Data: Anonymized browsing details, IP address, and browser type collected through standard cookies to optimize website performance.
3. How We Use Your Information
We use the personal information we collect for legitimate business purposes, including:
- Scheduling, confirming, and managing your salon appointments.
- Providing customized hair consultations, color formulation plans, and texture assessments.
- Sending transactional SMS reminders, appointment confirmations, and direct stylist updates.
- Maintaining salon records and improving our customer care experience.
4. SMS & Mobile Communications
When you provide your phone number for appointments or consultation inquiries, you consent to receive transactional text messages (such as appointment confirmations and scheduling updates). We will never sell, rent, or share your mobile phone number with third parties for their own marketing purposes. You may opt out of SMS communications at any time by replying STOP.
5. Third-Party Service Providers
We may share relevant data with trusted third-party providers strictly necessary to operate our salon services, such as online appointment booking software, secure payment processors, and hosting infrastructure. These partners are legally bound to protect your information and may not use it for unauthorized purposes.
6. Data Security
We implement industry-standard physical, technical, and administrative safeguards to protect your personal data against unauthorized access, loss, or misuse. However, please note that no internet transmission or electronic storage method is 100% secure.
7. Your Rights & Contact Information
You have the right to request access to, correction of, or deletion of your personal information stored with us. If you have questions regarding this Privacy Policy, please contact us directly: